Commercial Operations is the heartbeat of Hire Space’s operations, managing critical systems and working hands on with our customers to ensure smooth delivery of events.  The team owns customer and venue invoicing & payments end-to-end, alongside working with Venues to ensure timely payment of Hire Space’s invoices.

As Finance Operations Lead, you’ll play a key role in ensuring the smooth running and continual improvement of Hire Space’s finance/operations processes. You’ll work alongside our Commercial Operations Associates as a “player-manager”, supporting day-to-day operations while being the go-to person for complex queries, problem-solving, and process improvements.

This is a hands-on team lead role where you’ll combine financial and commercial acumen with strong systems and data skills. You’ll help drive efficiency, accuracy, and insight across our financial administration, reporting, and CRM management, empowering the team to deliver excellent service to our venues, clients, and internal stakeholders.

• Work hands-on within the team to ensure smooth and accurate commercial operations.

• Act as a point of escalation for complex or sensitive partner and client queries.

• Manage and optimise processes related to invoicing, reconciliation, and payment tracking.

• Maintain and improve commercial data accuracy across HubSpot, Google Sheets, and related systems.

• Produce regular financial and operational reports to support strategic decision-making.

• Proactively and positively collaborate with Finance, Sales, and Account Management teams to streamline handovers, manage critical business processes and resolve issues.

• Lead, coach, and support the Commercial Operations Associates to deliver high-quality partner and client support.

• Identify and implement opportunities to improve efficiency, scalability, and data integrity across operations.

• Have experience in commercial operations, finance, or business operations.

• Are confident with numbers and understand financial workflows and reporting.

• Are highly proficient in Google Sheets or Excel, including advanced formulas, pivot tables, and dashboards.

• Have strong technical knowledge of HubSpot (or a similar CRM), including data management and workflow automation.

• Thrive in a “player-manager” environment — leading a team while remaining hands-on with day-to-day work.

• Are detail-oriented, organised, and enjoy finding smarter, more efficient ways to work.

• Communicate clearly and collaborate well across multiple teams and departments.

• Have previous experience leading or mentoring a small team.

• Have worked in a technology or events business.

• Enjoy building dashboards and systems to make reporting simple and insightful.

• Medicash Pro-Active Health Cash Plan

• Workplace Nursery Scheme which allows you achieve tax savings by paying your nursery fees through your gross pay

• Generous EMI share option scheme, starting at 10% of OTE

• 4 weeks Company Paid Sick Leave

• Mental Health Day' Leave

• 32 days holiday allowance (inc bank holidays and our 3-day Hire Space Christmas shut down) with additional for long service

• 3pm Friday finishes during BST, average working hours of 36 per week over the year

• Tech and Cycle Schemes

• Access to the wellbeing Platform Juno where you're able to use your points for various great wellbeing perks!

• Exceptional maternity and paternity benefits

• Regular team socials and monthly team lunches

• Bespoke professional development with regular growth opportunities

• £200 Home office spending allowance

• Regular free nights out in London's most exciting venues

This is a hybrid remote / in-person role. Our client base is predominantly in London and it is important that you are able to collaborate with your team, attend ad-hoc events and attend our away days in-person. 

You can usually expect to be in/around London on average 2-3 days per week, usually working from our central London office location on Borough High Street.